Conflict is a normal part of every relationship, yet how many of us cringe or want to flee when we observe conflict or sense a conflict brewing with a client, loved one, friend, or colleague? What would it be like to feel confident and skilled at approaching difficult conversations? Knowing how to manage and resolve conflict is essential for a productive work life and vitally important for community and family life as well. I have been in the conflict resolution field for over 30 years. If you are stuck in a conflict and are unable to see any tolerable solutions, I can help.
Rachel B. Goldman, JD, CPC, ELI-MP
by Thomas F. Crum.
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